Terms of service

Welcome to Legends of Avantris! Legends of Avantris LLC (“Avantris”, “we”, “us” and “our”) is a creator-owned entertainment company producing live-streamed tabletop roleplaying campaigns, fan first content, and fantasy-inspired merchandise. These Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “your”, or “user”) and us, and govern your use of our website, livestreams, storefront, community features, and all other services we offer (collectively, the “Services”).

By accessing or using any part of the Services (including watching our livestreams, purchasing merchandise, supporting us on Patreon, interacting with us on social media or Discord, or submitting content) you agree to be bound to these Terms and any related policies, such as our Privacy Policy, Refund & Shipping Policy, and Fan Content Policy & Guidelines.

If you do not agree to these Terms, you must not access or use the Services. Nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections in your jurisdiction.

1. ELIGIBILITY; AGE RESTRICTIONS

You may use our Services only if you are at least eighteen (18) years old, or the legal age of majority in your place of residence.

If you are under eighteen (18), or under the age of majority, you may use the Services only with the active involvement and consent of your parent or legal guardian, and your parent or guardian must agree to these Terms on your behalf.

By using our Services, you confirm that you meet these eligibility requirements.

Our Services and products are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from anyone under this age. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information.

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion, especially where eligibility requirements or these Terms are violated.

2. ACCOUNTS & THIRD-PARTY PLATFORMS

A. Account Registration

You may choose to create a user account on our website to manage purchases, save shipping addresses, or access special features. If you do, you must provide accurate, current information and keep your credentials secure. You are responsible for any activity that occurs under your account.

B. Third-Party Platforms

Our Services also include features powered by third-party platforms. These may support e-commerce, livestreaming, digital content, music, community interaction, or gameplay enhancements (such as Shopify, Patreon, Twitch, Discord, YouTube, and D&D Beyond). Your use of these platforms is governed by their separate terms and privacy policies. We do not control how these third parties operate, and we are not responsible for any issues that arise from your use of their services. For example, if you support us through Patreon or engage with us on Twitch or Discord, your interactions are subject to those platforms’ terms. Similarly, any purchases made through our Shopify storefront are subject to Shopify’s own infrastructure and security systems.

C. Data Collection & Use

By creating an account or using third-party features, you consent to the collection and use of your information as described in our Privacy Policy. This may include your email address, shipping details, IP address, and purchase history. If you submit or store personal information (like address or contact details) in your account, you acknowledge that this information will be stored and used to facilitate your orders and communication.

3. ORDERS, PAYMENTS & FULFILLMENT

A. Placing Orders

You may purchase products through our website or through third-party storefronts and platforms we partner with. All orders are subject to our acceptance and product availability. We reserve the right to refuse or cancel any order at our sole discretion, including due to errors in pricing, availability, or suspected fraud.

B. Payment Processing

Payments are processed securely by third-party payment providers. By submitting payment information, you authorize the applicable provider to process your transaction in accordance with their own terms and privacy practices. We do not store or retain your full payment credentials.

C. Order Confirmation

After a successful order, you will receive a confirmation via the contact information you provide. You are responsible for ensuring your contact details are accurate and up to date, as this is how we communicate fulfillment status, shipping updates, and any potential issues with your order.

D. Pre-Orders & Limited Releases

Certain items may be offered as pre-orders or limited editions. Estimated delivery windows are not guarantees and may shift based on production timelines, fulfillment constraints, or other logistical factors. We will provide updates if there are significant delays.

E. External Platforms

We may also offer content or products through affiliated marketplaces or content delivery platforms. Transactions made through third-party platforms are subject to their terms and may follow different processes for delivery, refunds, and account access. For details about refund eligibility, see our Refund & Shipping Policy. Refunds for purchases made through third-party platforms must be handled through such platform.

F. Taxes, Fees & Currency

Prices displayed may not include applicable taxes, customs duties, or other fees unless otherwise noted. You are responsible for any additional charges assessed by your local jurisdiction. Transactions are processed in the currency specified at checkout, and exchange rates may apply.

4. SHIPPING, DELIVERY & RISK OF LOSS

Shipping, delivery, and fulfillment terms (including timelines, customs responsibilities, and risk of loss) are governed by our Refund & Shipping Policy, which is incorporated by reference into these Terms.

Please review the most current version of that policy for detailed information at https://avantris.com/policies/refund-policy.

5. RETURNS, REFUNDS & EXCHANGES

Eligibility for returns, refunds, or exchanges is governed by our Refund & Shipping Policy, which is incorporated by reference into these Terms. Please review that policy carefully before initiating a request. In general, only unused, non-custom items in original condition are eligible for return. Digital products are typically non-refundable but may be reviewed on a case-by-case basis.

To initiate a return, refund, or exchange, please contact our Customer Support team or visit https://avantris.com/policies/refund-policy.

6. PRODUCT SAFETY, USAGE & DISCLAIMERS

A. Materials & Usage

Some of our products may contain materials such as resin, metal alloys, glass, textiles, or other components that may be fragile or cause irritation for sensitive individuals. Please review individual product listings for material disclosures and usage instructions before purchase. Some materials may cause allergic reactions in sensitive individuals; please review disclosures carefully before purchase.

B. Not Intended for Children

Unless explicitly labeled otherwise, our products are not toys and are not intended for children under the age of thirteen (13). Some items may pose a choking hazard or may not comply with child safety standards. Use caution and keep products out of reach of young children or pets.

C. Intended Use

Products should be used only for their intended decorative or functional purpose. We are not responsible for damage caused by improper use, exposure to extreme conditions, or unauthorized modification.

D. No Medical or Therapeutic Claims

Unless expressly stated, our products are not medical devices, nor do we make any claims regarding therapeutic, healing, or metaphysical effects. Any perceived benefit is subjective and not endorsed by us.

E. No Warranties

All products are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to durability, merchantability, fitness for a particular purpose, or non-infringement. You assume full responsibility for your use of any product or Service.

7. USER CONTENT & COMMUNITY SUBMISSIONS

A. Submissions & Interaction

By submitting, posting, or otherwise sharing content with us, including livestream chat messages, fan art, social media posts, commentary, feedback, or contest entries (“User Content”). You grant us a non-exclusive, worldwide, royalty-free, irrevocable, and perpetual license to use, display, modify, reproduce, distribute, and share that content across our platforms, promotions, and Services. For the avoidance of doubt, any content you submit to us constitutes express permission to rebroadcast, display, or otherwise use the same, in perpetuity, without compensation, liability, or limitations.

B. Consent to Use

This includes content submitted directly, or indirectly through interactions with our public channels such as Twitch, YouTube, Discord, or social media. You understand and agree that your content may be visible to others, rebroadcasted, clipped, or included in community highlights or marketing without compensation or further approval.

C. Content Standards & Conduct

You are solely responsible for the content you submit and agree not to post anything unlawful, defamatory, discriminatory, obscene, or that infringes upon the rights of others. We reserve the right, but not the obligation, to review, remove, or restrict content at our discretion.

D. No Endorsement or Guarantee

User Content does not reflect the views of Avantris, and we do not guarantee the accuracy, reliability, or appropriateness of any such content. Your participation in community spaces is at your own discretion and risk.

E. Third-Party Platforms

If your submission occurs on a third-party platform (e.g., chat during a livestream or messages on Discord), it is also subject to the terms and privacy policies of that platform.

8. INTELLECTUAL PROPERTY

A. Ownership of Content

All content provided through our Services (including characters, campaign stories, scripts, videos, artwork, logos, music, merchandise designs, trademarks, and related materials) is the intellectual property of Legends of Avantris LLC or its licensors. These works are protected under copyright, trademark, and other applicable laws.

B. Limited License for Personal Use

We grant you a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes only. This license does not permit resale, redistribution, adaptation, or any use of our content that implies endorsement or partnership, unless you have received express written permission from us.

C. Fan Content & Community Creations

Fan creations inspired by our content may be shared under our Fan Content Policy, which outlines permissible uses, limitations, and attribution requirements. You are solely responsible for ensuring your use of our intellectual property complies with those guidelines. We reserve the right to revoke or restrict this permission at any time, without notice.

D. Prohibited Uses

You may not use our content to train artificial intelligence models, generate derivative works using AI, or scrape, index, or extract our materials through automated tools or bots. Any unauthorized use of our content may result in legal action.

E. Third-Party Rights

Some materials used in our Services may be licensed from or include references to third-party intellectual property. All rights not expressly granted to you are reserved by the respective rights holders.

9. PROHIBITED CONDUCT

You agree not to use our Services or products to:

Violate any applicable law, regulation, or third-party right, including intellectual property or privacy rights.
Harass, threaten, defame, abuse, or harm others (including creators, staff, or community members) through our platforms or in connection with our Services.
Post or transmit any content that is obscene, hateful, violent, discriminatory, or otherwise objectionable.
Misrepresent yourself, impersonate another person or entity, or falsely imply affiliation with Avantris.
Interfere with the normal operation of our Services, including disrupting livestreams, manipulating store functions, or attempting unauthorized access to systems or data.
Use bots, scrapers, or automated tools to harvest data, copy content, or manipulate any part of our Services.
Upload or distribute malware, spyware, or any malicious code intended to damage or interfere with our Services or third-party systems.
Reproduce, resell, or commercially exploit our content, branding, or merchandise without written permission.
Use our Services in any manner that we, in our sole discretion, determine to be abusive, harmful, or inconsistent with the spirit of our community or otherwise interfere with any party’s intellectual property rights.

10. DISCLAIMERS, LIMITATION OF LIABILITY & INDEMNIFICATION

A. Disclaimers

Our Services and all content, products, and information made available through them are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. We make no guarantees regarding availability, reliability, accuracy, or fitness for a particular purpose, unless expressly stated otherwise.

We do not guarantee uninterrupted access to our website, livestreams, or digital offerings. Performance may be affected by technical issues, maintenance, or circumstances beyond our control.

B. Limitation of Liability

To the fullest extent permitted by law, Legends of Avantris LLC shall not be liable for any indirect, incidental, consequential, punitive, or special damages (including loss of data, revenue, or goodwill) arising from your use of or inability to use our Services or products.

If we are found liable for any claim, our total liability shall not exceed the greater of (i) fifty U.S. dollars (USD $50) or (ii) the amount you paid to us for the specific product or Service giving rise to the claim in the twelve (12) months preceding the event.

C. Indemnification

You agree to defend, indemnify, and hold harmless Legends of Avantris LLC, its creators, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms,
Your misuse of the Services or products,
Your infringement of intellectual property or privacy rights,
Or your violation of any applicable law or third-party terms.

11. DISPUTE RESOLUTION

A. Informal Process First

Before initiating any legal proceeding, you agree to contact us directly at legal@avantris.com and provide a brief written summary of the issue. We’ll make a good faith effort to resolve the matter informally within thirty (30) days.

B. Binding Arbitration

If we’re unable to resolve the dispute informally, and unless prohibited by applicable law, any dispute or claim arising out of or relating to these Terms, your use of the Services, or your relationship with Avantris shall be resolved through final and binding arbitration using the rules of the American Arbitration Association. The arbitration will be administered by a neutral arbitration provider and conducted remotely unless both parties agree otherwise. The arbitrator’s decision may be enforced in any court of competent jurisdiction.

C. Class Action Waiver

All claims must be brought on an individual basis. YOU AGREE NOT TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST US. This waiver survives any termination of your use of the Services.

D. Exceptions

Nothing in this section prevents either party from seeking equitable relief in court for claims involving intellectual property infringement or unauthorized use of confidential information.

E. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law principles, and any and all disputes or claims shall be brought in the same.

12. GENERAL TERMS

A. Force Majeure

We are not responsible for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, internet outages, labor disputes, government actions, war, or pandemics.

B. Changes to These Terms

We reserve the right to update or modify these Terms at any time. If changes are material, we will provide notice through our website or other reasonable means. Continued use of our Services after such changes constitutes acceptance of the updated Terms.

C. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

D. No Waiver

Our failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision.

E. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.

F. Entire Agreement

These Terms, together with our:

as well as any other applicable policies or guidelines, constitute the entire agreement between you and Legends of Avantris LLC with respect to the Services. If any conflict arises between these Terms and the Fan Content Policy, these Terms shall prevail to the extent of the inconsistency.

G. Notices & Contact

General inquiries can be submitted through our Contract Form at https://avantris.com/pages/contact or emailed to help@avantris.com. Retailer and sales inquiries can be directed to sales@avantris.com.

All legal notices or questions regarding these Terms should be sent to legal@avantris.com or by mail to:

Avantris LLC
Attn: Legal Team
402 King Farm Blvd, Ste 125 #164
Rockville, MD 20850
United States

Last Updated: October 15, 2025