Face Your Demons - Sticker

Due to popular demand, Avantris Entertainment is re-releasing a select amount of print-on-demand products for purchase on our new webstore!

To account for Printful’s production and shipping rates, you will see that our shipping charges on orders have increased. In addition, if you’re ordering both print-on-demand products, or any new 2024 merchandise, your order by default will be sent out via split-shipping.

These print-on-demand products are fulfilled and shipped by Printful. Standard shipping times for Printful products take 4-21 business days, depending on your shipping address. If you have any questions or concerns about your order and its shipping status, please do not hesitate to contact us at help@avantris.com. 

We use Printful for ordering, manufacturing and fulfillment of certain print-on-demand products. For ease we have included their Return Policy below!

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please email us at help@avantris.com so we can report the issue to Printful.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address

If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer

We do not offer any exchanges or refunds for wrong sizes or buyer's remorse. All of our items are Print on Demand.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

• the supply of goods that are made to the consumer's specifications or are clearly personalized;
• sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Avantris Entertainment wants you to be satisfied with your order and your customer experience. If our products do not meet your expectations, arrive damaged, or are missing items, please contact help@avantris.com within 30 days of receiving your product. Please include in your message your order number for quick reference. Please also provide photos of wrong/damaged/missing items and/or packaging as well. We will do our best to review and resolve your inquiry.

If you purchased the “Avantris x Dispel Dice "Once Upon a Witchlight" Iconic 7-Piece Dice Set”, and if you have any questions or customer service issues, please email support@dispel.com.